Our Return Policy

Customer satisfaction is our number one priority.  If you are dissatisfied with your order for any reason, you can return your undamaged items for a prompt refund or exchange.

Refunds for items returned within ninety days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than ninety days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Personalized pieces are not refundable unless the error was caused by Hart Road Potters LLC. Please mail your package in a prepaid, insured, traceable method to the address below and remember to enclose a copy of your invoice or packing slip along with contact information to help expedite the process. Mail to: Hart Road Potters, 902 Hart Rd, Oxford, PA, 19363.

Hart Road Potters uses traditional handmade production methods to create our functional Salt-Glazed Stoneware Pottery and Redware Pottery.  Our American made pottery is inspired by Pennsylvania German styles and methodology.

1.888.811.4313

info@hartroadpotters.com

Strasburg, PA

246 N. Decatur Street
Strasburg, PA 17579
717.687.8445
Hours: *
Mon. – Sat. 9 am – 5 pm
Sun. – 12 pm – 5 pm

Oxford, PA

902 Hart Road
Oxford, PA 19363
717.529.6241
Hours:*
Mon. – Sat. 9 am – 5 pm
Sun. – Closed

* Closed Holidays:
Thanksgiving
Christmas Eve Day
Christmas
New Year’s Eve Day